Soft Skills Insights

One of the most common questions we get from professionals looking to become more productive is: 

What is the one thing I can do to dramatically increase my productivity?

This is a natural question ...

Miscommunication is one of the leading causes of project delays and failures. According to the Project Management Institute, “ineffective communications is the primary contributor to project failure o...

Critical thinking is providing a robust answer to a question. One of the most basic and widely used ways we come to answers is to learn from the past and from others. We call these comparison-based re...

Few people can say that they never let their inbox get out of control. Even if you’re more of an inbox zero devotee, there’s a fair chance you find yourself with a flooded inbox when you return from v...

It’s no secret that managing email is one of the great struggles of being a professional today. While the numbers vary considerably, many people spend a third of their workday reading, writing, or pro...

It feels like an unbeatable problem. There are too many meetings. There isn’t any time to do your own work. You feel exhausted by the end of the day from staring at a grid of faces.

But there’s nothi...

In the worldwide shift to remote work, many jumped headlong into Zoom (or other videoconference) meetings. The idea, which admittedly, we espoused on this site was that video calls are superior to pho...

How you make sense of the information you read online has a direct effect on your life and your job. Most knowledge workers and managers spend a significant portion of their day searching and gatherin...

In the pre-COVID world, you might have had a check-in with a team member and thought: he is doing great. He was energetic, smiling, and sitting upright. You have nothing to worry about. You can see an...

Google’s extensive research on what distinguishes its most successful teams (called Project Aristotle) identified psychological safety as the number one predictor of team effectiveness. New research f...

You’re waiting to be seen by the doctor and it seems like it’s going to be quite a wait. You can choose between joining a line for a specific doctor or staying in a centralized, pooled line that will ...