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Soft Skills Insights

We unpack behavior science, habit research, and academic research to provide practical insight into how to upgrade your people's critical thinking, communication, people management, and time management skills

Why and When Phone Calls Beat Zoom time management Feb 03, 2021

In the worldwide shift to remote work, many jumped headlong into Zoom (or other videoconference) meetings. The idea, which admittedly, we espoused on this site was that video calls are...

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How to Avoid Critical Thinking Errors Caused by Media Headlines critical thinking Jan 21, 2021

How you make sense of the information you read online has a direct effect on your life and your job. Most knowledge workers and managers spend a significant portion of their day searching and...

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Ending the Year Right Starts with 4 Emotional Objectives time management Dec 21, 2020

Endings are significant. And we are in the midst of one right now – the end of the year. Endings change how we act and what we remember. Get them right, and you add meaning to that which is...

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What People Managers Need to Learn from Gladwell’s Talking to Strangers people management Dec 09, 2020

In the pre-COVID world, you might have had a check-in with a team member and thought: he is doing great. He was energetic, smiling, and sitting upright. You have nothing to worry about. You can see...

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Two Ways to Boost Psychological Safety communication people management Dec 07, 2020

Google’s extensive research on what distinguishes its most successful teams (called Project Aristotle) identified psychological safety as the number one predictor of team effectiveness. New...

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The Power of Ownership people management time management Nov 25, 2020

You’re waiting to be seen by the doctor and it seems like it’s going to be quite a wait. You can choose between joining a line for a specific doctor or staying in a centralized, pooled...

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How Your Sequencing of Tasks Affects Productivity time management Nov 25, 2020

There are two lines of thought regarding how you should sequence tasks in order to maximize your productivity. One suggests that once you finish one task, you should move onto the next with the...

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How to Stay Motivated: Pleasure or Purpose time management Nov 19, 2020

Research shows some unfortunate news for the millions of professionals who have found themselves working from home for the last few months – and their employers. People who work from home...

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How to Pick Your Most Creative Idea critical thinking Nov 17, 2020

You do a brainstorming session with your team, compile the list of ideas, and then have everyone vote on which idea they think is most creative (i.e., valuable and novel). The idea with the most...

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The Unintended Consequences of Winning Negotiations communication critical thinking Nov 05, 2020

It would make sense to assume that winning negotiations is the most productive – and therefore desirable – course of action. After all, if you get what you want, you will likely be more...

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How Procrastination Boosts Creativity critical thinking Nov 03, 2020

Procrastination – or at least chronic procrastination – hampers productivity. The reasons why are obvious. However, a moderate amount of procrastination when it comes to certain types...

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To Prevent Loneliness at Work, Stop Copying What Hasn’t Worked resilience Oct 29, 2020

When COVID-19 sent most professionals home from work in the spring, almost no manager or leader needed to be told that isolation and loneliness loomed as serious risks to their people’s...

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